Delivery by courier will take 2-3 days from receipt of payment.
Local pickup from my workshop in St Merryn can be arranged.
This policy is produced in accordance with and will always defer to the rights and remedies contained in our published terms and conditions and in the event of any conflict between our terms and conditions and this policy the terms and conditions shall prevail.
Should your purchase be unsuitable and you wish to return them to us for a credit or to exchange then the following conditions will apply:
You must inform us in writing giving notice of cancellation.
Goods must be returned within 7 working days from the receipt of the goods.
We must be contacted before any return is made to obtain the necessary returns reference.
All items should be returned in their original packaging and in a saleable condition to obtain a full refund. We reserve the right to charge for repackaging where applicable.
Carriage charges for unwanted returns will be at your expense.
Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
We cannot accept the return of any item which is outside our stocked range and ordered specifically for you or that has been manufactured to your specification or clearly personalised.
Your return should be accompanied by a proof of purchase, your name, address and phone number, account number and order reference (most of this information should be detailed on your invoice), To help us, to help you, we would appreciate you enclosing details of why you wish to return the product .
Should you receive any parcel from us that contains damaged goods this should be notified to us, as soon as possible, but no later than 7 days from receipt, we can then arrange for collection and replacement.
If any damaged items have been used they will be deemed acceptable by you and will not be considered for replacement only repair.
For the avoidance of doubt, nothing in this policy shall affect or modify your statutory rights of cancellation in accordance with our published terms and conditions.